Refund Policy

Last updated: August 18, 2024

1. Introduction

At AFRICAN.CEO Ltd, we are committed to ensuring customer satisfaction with our digital products. This Refund Policy outlines the terms and conditions under which refunds are granted. By purchasing from us, you agree to this policy.

2. Eligibility for Refunds

2.1 Refund Period: Refund requests must be made within 14 days of the purchase date. The refund period is strictly enforced, and no exceptions will be made beyond this timeframe.

2.2 Digital Products: Refunds for digital products (e.g., eBooks, online courses, software) will only be granted if the product has not been accessed, downloaded, or used beyond a reasonable level necessary to assess its suitability.

2.3 Special Conditions: Some products or services may have unique refund policies stated explicitly on the webinar or sales material. In such cases, those terms will supersede this general Refund Policy.

3. Non-Refundable Items

Certain items, such as personalized services, coaching sessions, and downloadable materials, are non-refundable. This will be clearly stated at the time of purchase.

4. How to Request a Refund

To request a refund, contact our customer support team at [email protected] with your order details and reason for the refund. We will assess your request and respond within 5 business days.

5. Refund Processing

If your refund is approved, it will be processed and credited to the original payment method within 7-10 business days, depending on your financial institution. We are not responsible for delays caused by the banking system.

6. Chargebacks

Initiating a chargeback without contacting us first may result in the termination of your access to our products and services. We take chargebacks seriously and reserve the right to challenge any unjustified claims.

7. Governing Law

This Refund Policy is governed by the laws of Rwanda. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Kigali, Rwanda.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

9. Contact Us

For questions or concerns regarding our Refund Policy, please contact us at [email protected] or via WhatsApp at +250795986988.